The only 2-year warranty on premium fitness equipment in the UAE.
Every Marshal Fitness product priced AED 2,000 or above is covered for 2 years on motors and electronics — double the UAE industry standard. Under AED 2,000 you still get the standard 1-year cover, and either tier is extendable by +1 year at 10% of price.
- < AED 2,000
- 1 yr
- ≥ AED 2,000
- 2 yr
- Max with extension
- 3 yr
The tiered policy
Higher price, longer protection — automatically.
Standard tier
1-year warranty
Applies to products under AED 2,000. Same coverage scope as the premium tier (motors, electronics, control boards, displays) — just shorter base duration.
Extendable to 2 years on PDP
Premium tier
2-year warranty
Applies to products priced AED 2,000 and above. No other UAE fitness retailer offers this as a standard policy — we checked.
Extendable to 3 years on PDP
The tier is detected automatically from the listed price — no forms, no upsell. Look for the 🇦🇪 UAE-first chip on the product page's trust signals to confirm the 2-year tier.
What's covered
Electric parts in, wear-items out.
Covered
- Motor (treadmills, ellipticals, rowers, bikes)
- Control boards & electronic boards
- Display panels & consoles
- Internal wiring & PCBs
- Manufacturing defects in electric assemblies
Not covered
- Frame, welds, and structural components
- Wear items: belts, cables, pulleys, foam pads, upholstery
- Cosmetic damage (scratches, paint, rust from improper storage)
- Damage from misuse, modification, or unauthorised commercial use
- Loss/theft, accidental impact, or weather/water damage
Claim process
Three steps. UAE-wide service.
- 1
WhatsApp or email us
WhatsApp +971503918786 or email [email protected] with your order number + a photo / short video of the issue.
- 2
We diagnose & dispatch
Our team responds within 24 business hours. Most repairs are diagnosed remotely; a technician is dispatched if needed.
- 3
Onsite fix or part swap
Genuine spare parts stocked locally — most claims resolved within 3–5 business days. Service across all seven emirates.
Important to know
The fine print, in plain English.
- Warranty is void if the product is used commercially without prior approval, modified, or damaged by misuse / unauthorised servicing.
- Original purchase receipt is required for every claim. Keep your Marshal order number handy.
- Warranty travels with the original buyer + receipt; it does not transfer if you resell the equipment.
- Some brand-specific products may carry the manufacturer's own terms in addition to ours — the longer of the two applies.
Common questions
Warranty FAQ
What does the Marshal Fitness warranty cover?▾
Manufacturing defects on electric parts only — motors, electronics, control boards, and displays. Frame, structural welds, and wear-and-tear components (belts, cables, pulleys, foam pads, upholstery) are not covered. Cosmetic damage and damage from misuse or unauthorised commercial use is excluded.
Why 2 years on AED 2,000+ products?▾
Customers spending AED 2,000 or more on a treadmill, home gym, or rower are buying a long-term piece of equipment — and they deserve protection that matches. We checked every other UAE retailer; nobody offers 2 years as standard. That gap is why we made it our promise.
Can I extend the warranty further?▾
Yes — every product page offers a +1-year extension at 10% of the product price. That takes a standard 1-year item to 2 years total, or a premium 2-year item to 3 years. The rate is the same for home and commercial use.
How do I file a warranty claim?▾
WhatsApp us on +971503918786 or email [email protected] with your order number, a photo or short video of the issue, and a brief description. We respond within 24 business hours and schedule a service visit or arrange a part replacement. Original purchase receipt is required.
Do you service all seven emirates?▾
Yes — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Genuine spare parts are stocked locally so most repairs are resolved within 3–5 business days of claim approval.
Is the warranty void if I move house or sell the equipment?▾
The warranty travels with the original buyer and the original purchase receipt. If you sell the equipment, the warranty does not transfer to the new owner. Moving within the UAE is fine — we service across all seven emirates.
Need to file a claim?
WhatsApp our service team with your order number and a quick photo — most issues are diagnosed inside an hour.