3–5-day returns on sealed cartons. Free pick-up UAE-wide.
Change of mind? You have 3–5 days from delivery to return an unopened item for a full refund — no questions, no fees. Opened or used items are still returnable, with a restocking fee of up to 25% based on condition.
- Return window
- 3–5 days
- Pick-up cost
- FREE
- Refund speed
- 3–5 days
How it works
Four steps. WhatsApp-first.
- 1
Message us
WhatsApp +971558828473 or email [email protected] with your order number and reason.
- 2
Free pick-up
We schedule a courier from your address within 48 hours — anywhere in the UAE.
- 3
Inspection
Our team inspects the carton + product on receipt and confirms the refund amount (full refund on sealed cartons; up to 25% restocking on opened items).
- 4
Refund issued
Card refunds in 3–7 days. BNPL via the provider. COD by bank transfer to your IBAN.
What qualifies
Eligibility at a glance.
Sealed-carton returns are processed at full refund. Opened or used items are still accepted in most cases, with a fair restocking deduction based on the condition review.
- Sealed, original carton (not opened or damaged)
- Within 3–5 days of the delivery date
- Product unused, complete with all accessories + manuals
- Original Marshal Fitness invoice / order number
- Opened or used items (still returnable, up to 25% restocking fee)
- Hygiene items with broken seal (gloves, mats, mouth-guards)
- Customised, engraved, or final-sale clearance items
- Items damaged by misuse or unauthorised modification
Opened cartons are still returnable. Our inspection looks at packaging condition, completeness, and signs of use — most opened returns settle between 0% and 25% restocking. You see the exact deduction before we issue the refund; if you don't accept, we ship the item back to you at no cost.
Refund methods
Money goes back the way it came in.
Credit / Debit Card
Original card
3–7 business days
Apple Pay / Google Pay
Linked card
3–7 business days
Tabby (Pay in 4)
Tabby — remaining instalments cancelled
2–5 business days
Tamara (Split in 3)
Tamara — remaining instalments cancelled
2–5 business days
Slice by Network (POS)
Reversed on your bank card
5–10 business days (bank-side)
Cash on Delivery
Bank transfer to your IBAN
3–5 business days after inspection
Defective product? That's a warranty claim, not a return.
Marshal's UAE-first tiered warranty (1 yr standard / 2 yrs on AED 2,000+ items) covers motors, electronics, control boards, and displays. The warranty process is separate from returns and faster for defects.
Common questions
Returns FAQ
What is the Marshal Fitness return window?▾
You can return any sealed, unopened product within 3–5 days of delivery for a full refund to your original payment method. After 3–5 days, or once the carton is opened, our restocking terms apply (see below).
What happens if I opened the box or used the item?▾
Opened cartons and used items are still returnable but subject to a restocking fee of up to 25%, deducted based on condition. Our team inspects the item after pick-up and confirms the exact deduction before processing your refund.
Which items cannot be returned at all?▾
Hygiene-sensitive accessories (yoga mats, gloves, mouth-guards) once their seal is broken, customised or engraved products, items damaged by misuse, and clearance / final-sale items are non-returnable. Each PDP shows a clear "Non-returnable" badge when this applies, so you know before you order.
How do I start a return?▾
WhatsApp +971558828473 or email [email protected] with your order number and the reason for the return. We schedule a free pick-up from your address within 48 hours, inspect the item on receipt, and process the refund within 3–5 business days.
Do you charge for the return pick-up?▾
No. Pick-up is free anywhere in the UAE for eligible returns. Ruwais and remote zones may take an extra day or two but the pick-up itself is still free.
How long until I see my refund?▾
Card payments: 3–7 business days back to the original card. Tabby / Tamara / Slice: handled via the provider, and any remaining instalments are cancelled. Cash on Delivery: bank transfer to the IBAN you give us, usually within 3–5 business days of inspection.
Is a warranty defect handled the same way?▾
No — defective items follow the Warranty process, not Returns. See the /warranty page for the tiered policy (1 year standard / 2 years on AED 2,000+ items, UAE-first), how to file a claim, and what is covered.
Ready to start a return?
WhatsApp our team with your order number — pick-up scheduled within 48 hours, refund processed right after inspection.