Return/Exchange Policy

> What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.

We do not accept:

Everything you buy, you can’t returned or replaced it, especially if you just “changed your mind.”

– Products damaged by misuse or showing signs of wear, even if they are still under warranty.

– Products that have been used, altered, assembled or installed, unless they are defective.

– Sauna Steam Bath, Massage Cushion, fishing items such as snorkel, or fishing set and gym accessories products like bottle, gloves, rope, if their packaging has been opened. For Defective Products! of course, we will take back defective products.

– Dumbbells’ stand and Dumbbells’ Set.

– Skating, electric scooter, bath products, kids’ products, pillows, eye massagers, yoga mat, ankle weight, aerobic step, hoop, sports accessories, towels and bathrobes that have been removed from their packaging.

– Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

– Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Please return your non-use products in their original packaging, within 03 days of delivery. Double-check that you’ve included the original invoice, all the accessories, promotional gifts and warranty cards that came with your order.

> So what can be refunded, exchanged or returned?

Marshal Fitness® said the general rule is if there is a breach in agreement or if product is defective and is beyond repair.

“In case of manufacture defect, Marshal Fitness® are obliged to repair the damage (depending of the nature of product) but if repairs cannot be done, the Marshal Fitness® should offer a replacement or refund.”

> Are there products I cannot return by raising an online return request?

You will not be able to return any product you’ve ordered online by your choice. This usually includes any product that requires assembly.
Please check our returns policy for a full list of products you can’t return.

> How I will get back my refund?

If you want to return part of such an order, Call Customer Service or return the product to Our Warehouse.

Here’s how your refund works:

Once we receive all the products we will issue your refund to your Bank Account as the case may be. This will take 10 to 14 Business Working Days.

If you paid by cash, here’s how your refund works:

  • If you return your order by calling Customer Support, you can ask for a bank transfer (if you’re a registered user) or a Return Voucher (if you’re a guest user).
  • If you return to a store, you can request a cash refund, a Credit Note or a refund to My Credit in your account.
  • If you place an online return request, you’ll receive a refund to My Credit in your account (if you’re a registered user) or a Return Voucher (if you’re a guest user).

> Can I exchange my purchase for another product?

Yes! You can exchange your product (Only if the product is in Original Packaging). If your alternate product have less the value than your return product, you need to buy the some more product for complete the value of exchange amount. And, If the amount of your alter product is greater than your exchange product, you will pay the difference in cash.

> My VIP Delivery didn't arrive on time?

If, for some reason, we fail to deliver on the next day, we will deliver than after next day. However, if you miss the delivery because you’re not at the delivery location when our delivery partner arrives with the order, we’re sorry, We will charge you an extra for this cause.

> Installation Service.

Due to COVID-19 current situation, we assembled the item in our warehouse, and do the Sanitize 2 times before shipped. In normal days, Installation will be implemented by our qualified engineer at your home based on your convenient time. Please note that Installation service is applicable only for Sports & Fitness Equipment, and no Installation will be done for items like Brackets/ Pulls up bars / Hooks for Punching bags.

> Delivery and Installation of Fitness Equipment.

Marshal Fitness Store offers Free Delivery if you purchases more than 800 AED on all Fitness Equipment & Installation for all fitness equipment sold across UAE cities.

> Special Instructions for the Buyer.

Dear Customer, We will suggest you to please, before place an order, you can double check the item details, before placing the order. If you have any question, or need any other details regarding the product/item. You can call at our customer support, or hit by click WhatsApp chat. We will try to give you batter customer support, before place an order. This will help you to escape the return/exchange in future.


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